Joyful Letter

My ex-wedding coordinator was from a company named Joyful weddings in Cebu. They're a pretty big company with several coordinators. The owner is Esmie, but they handed me a lady named Hannah or stupid would be better..



We signed up in February with Hannah, and by June, I just couldn't stand Stupid anymore. Either she didn't like working with me, or she was really stupid. After waiting 3 weeks for a response from my last email, I got sick of waiting and decided to bitch out to the boss....



Dear Ms Esmie,

It has been 5 months since we signed our contract with your company to be our wedding planner. CB and I were excited to start planning our wedding. We had a few things we were able to do on our own, but many others that required a planners knowledge and expertise.
My expectations of having a full wedding planner is that the planner will indeed, plan the wedding. We feel that we've been the ones planning the wedding, and come to think that we paid you. We should be the one who should be getting paid if this is what wedding planning is in Cebu.

So, my question for you is what have you planned for us since February?
Have you completed any of our wedding tasks? When I say complete, I would like specific examples of how you discussed with me on choosing a vendor, suggestions you have on vendors, creating a contract and signing it etc..
Some other things that I find disturbing is that you’re planning my wedding, but you know nothing about me and you never asked. I actually had to tell you the information fearing that you’ll screw up the wedding because you don’t know anything about us.
Do you know the size of my wedding party?
Do you know what kind of wedding I want? Simple? Extravagant? Elegant? Romantic? Intimate?
what's my wedding budget? Aren’t you supposed to work this out with us in the beginning as you mentioned in your contract?
Do you know if we have all the documents required for a Catholic wedding?
What is my color motif? Did you ask or did I had to tell you?
Have I purchased my gown yet? I know we mentioned that we would take care of this, but as my planner, aren't you concerned whether your bride has started planning this yet?
Have we started looking into invitations?
Have you ever initiated to make an appointment to chat online?
Of all the things we said we were going to do, what have we done?
Have you reviewed our contracts with vendors? Did you notice that we managed to negotiate the price of our reception to 2007 prices, when YOU told us that it CAN NOT be done? how is it we managed to do something from 1000miles away, something you should be able to do as a professional and experienced planner? You are supposed to negotiate as agreed in our contract and you failed poorly. who's side are you on?
I ask questions about vendors and it takes you 2-3 weeks to return my emails. Don't you know who your vendors are? don't you know their packages?
I often need to send repeated emails to get a response from you (2-3 weeks later)
And when you do reply, your answers are incomplete. Sometimes, you don’t even answer some of my emails, for example when you sent me several pictures of floral arrangements I asked you which florist created which flower arrangement. How am I supposed to know who’s good, which florist I want when I don’t know who created what?
I asked if the vendors have websites, and you didn’t reply to that email either.
I feel like I've hired a bad secretary instead of a planner.

You are professionals and you deal with vendors all the time, I would expect a professional to know the answer immediately from experience and the resources you have. Even if you don't, it shouldn't take almost a month to reply. If you're busy, at least let me know.

When you quoted me prices for flowers and make-up. How can you provide a quote when you don't know what I want and how big the wedding party is?
I increased the flower budget by 20,000 and asked for some decorations and you tell me the decorations will be additional to my budget. That does not make sense. I just gave you a higher budget to work with.
I asked if we are on schedule. You said we are and I should relax. We still have 6 months. But you guys work so slow that just to choose and plan flowers takes over a month! Trying to find laces for my dress was never complete I had to give up on the idea. We had to take over the Reception negotiation because you were unable to negotiate.
What makes you think we still have plenty of time when you don't even know what we want in our wedding?
Do you know if we want entertainment in our wedding? and what kind? how many? do you know where to find them? will it fit our budget?
Can my wedding favors be made within a month? or should we start looking into it now? Or was it your plan to tell me that it CAN NOT be done and I should settle for something less, just to make your life easier?

Your service has been awful and has created more stress.
We would like our deposit back, but most likely you will not agree to that.
We are terminating our contract. I would suggest you wave the additional fees of termination, as you should equally feel you have done a poor job.
.

Sincerely,
CB and Headdump